Booking and availability

Q: How do I book a real estate shoot with Backbone Studios?
A: You can submit a booking request through the contact form on our website or reach out by phone or email with the property address, preferred date, and services needed. Turnaround times and availability are confirmed once the booking is scheduled.

Q: How far in advance should I book?
A: For weekday shoots, booking 3–5 business days ahead usually secures your ideal time, but last‑minute openings are sometimes available, especially for morning slots.

Services and coverage

Q: What services do you offer for real estate listings?
A: Backbone Studios offers interior and exterior photography, real estate video, aerial/drone, and virtual tour options such as iGUIDE, along with marketing assets like social‑ready clips and property highlight reels.

Q: What areas do you serve?
A: The primary service area is Kelowna and the Central Okanagan, with sessions available in nearby communities; We proudly serve clients in Lake Country, Fintry, Vernon, Peachland, Summerland, and Penticton.additional travel fees may apply for out‑of‑area shoots.

Pricing and payment

Q: How much do your real estate photo and video packages cost?
A: Pricing depends on the size of the property and the services selected, with base packages for standard listings and upgraded options for larger or luxury homes; a detailed rate card can be provided on request or listed on your pricing page.

Q: What payment methods do you accept and when is payment due?
A: Common options include credit card, e‑transfer, or invoice, with payment typically due upon delivery of the final media files or according to agreed terms.

Shoot day expectations

Q: How long does a typical real estate shoot take?
A: Most residential sessions take 60–90 minutes for photography only, with additional time needed for video, drone, and virtual tours depending on property size.

Q: How should a property be prepared before the photographer arrives?
A: Spaces should be cleaned and decluttered, lights working and turned on, blinds set for a consistent look, and any personal items removed so the home photographs cleanly and quickly.

Delivery and file formats

Q: How soon will I receive my photos and videos?
A: Standard turnaround for photos is usually the next business day, with video and virtual tour deliverables often ready within 24–48 hours after the shoot, depending on complexity.

Q: How are the final files delivered?
A: Files are typically delivered via an online gallery or download link that includes MLS‑optimized and high‑resolution versions, and video files suitable for both MLS and social media platforms.

Rights and usage

Q: Who owns the photos and videos once delivered?
A: In most real estate media agreements, Backbone Studios retains copyright but grants the client a license to use the content for marketing the specific property, personal portfolio, and related real estate promotion.

Q: Can I reuse the media for future listings or other purposes?
A: Reuse outside the original property or scope (for example, using photos for other listings) usually requires additional permission or licensing, so any extended use should be discussed in advance.

Weather, rescheduling, and cancellations

Q: What happens if the weather is bad on the day of the shoot?
A: Overcast conditions are often fine for interiors, but heavy rain, snow, or high winds may require rescheduling, especially for exterior and drone work, and the policy can outline when rescheduling fees are waived.

Q: What is your cancellation or rescheduling policy?
A: Many providers ask for at least 24 hours’ notice to reschedule without a fee, with same‑day cancellations subject to a partial charge; you can define specific timing and fees that fit your workflow.

AI, editing, and special requests

Q: Do you use AI tools in your editing workflow?
A: AI tools may be used to streamline tasks like sky replacement or basic corrections, but final images and videos are always reviewed and refined manually to maintain a consistent Backbone Studios look.

Q: Can you handle special requests like virtual staging or twilight images?
A: Options like virtual staging, virtual twilight, or extra community amenity shots can usually be added as upgrades; these can be priced as add‑ons in your packages.